post https://api.planomatic.com/api/v3/orders/cancel
Overview
The Order Cancelation API is an easy tool your team can use to cancel any PlanOmatic order prior to it being scheduled.
How long after placing an order can I cancel it via the V3 Order Cancelation API?
The V3 Order Cancelation API will allow you to cancel any order that hasn’t been scheduled. This event generally happens six hours after the order is placed, but can vary from order to order based on many factors. We recommend subscribing to the appointment.scheduled webhook event so your system knows if an order can be canceled or not.
How to Test
Please reach out to [email protected] to get access to our staging server. We plan on releasing our Sandbox Environment in 2023 to simplify development on our APIs.
POST https://api.planomatic.com/api/v3/orders/cancel
Valid Cancelation Reasons
Providing accurate cancelation reasons and notes help us provide more meaningful reporting back to your teams.
| cancelation_reason | Description |
|---|---|
| duplicate_order | The order being canceled is a duplicate of an order placed perviously. |
| client_requested_cancelation | The client is requesting a cancelation. Please provide additional notes to help us understand your needs. |