Webhook events are triggered by changes to an order. The event name indicates the most recent change that occurred. Certain events are considered more important than others and may require immediate action from an automation or manual input from a team member on your end. We have provided a set of recommended events that we believe are necessary for the success of an integration. Additional events can be added to your subscription too.
Recommended Events
Recommended events come with a ✅ and generally indicate some new piece of data is available. Click learn more in their descriptions for details on the new data that can be found in the webhook payload.
Order Event Triggers
| Event | Description | Recommeneded |
|---|---|---|
| appointment.scheduled | An appointment has been scheduled. Details about the date and time are now available. Learn more. | ✅ |
| order.delivered | The order's assets are ready for download and links to them can be found in the webhook payload. Learn more | ✅ |
| appointment.unable_to_complete | The PlanOtech was unable to complete the order because the property wasn't ready. Learn more | ✅ |
| order.canceled | On rare occasion, PlanOmatic may need to cancel if the property is out of range of a service area. Learn more | ✅ |
| order.processed | The order requested has been successfully processed. | |
| appointment.awaiting_availability | The property were the order was requested has limited availability. | |
| appointment.awaiting_reschedule | A new appointment is in the process of being scheduled. | |
| order.post_processing | The assets ordered are being processed by our production team. |